livraison offerte en France !
Refund Policy - 8emeKhaze
At 8emeKhaze, we are committed to providing you with quality products and a pleasant shopping experience. If, for any reason, you are not completely satisfied with your order, here is our updated refund and return policy in compliance with international regulations.
Contact Information:
Company Name: SARL LAPJ
Address: 1 Rue Gambetta, Auch 32000, France
Contact: alexandra.laille32@gmail.com
1. Right of Withdrawal
In accordance with French, European, and international online sales regulations, you have a 14-day period from the receipt of your products to exercise your right of return, without the need to provide a reason.
Withdrawal Conditions:
The product must be returned in its original condition, unused, unwashed, with all tags attached, and in its original packaging.
Returned products must be sent within 14 days following the withdrawal notification.
1.1 How to Make a Return?
To exercise your right of withdrawal, please contact us by email at Alexandra.laille32@gmail.com, specifying your intention to return one or more items and providing your order number. We will provide you with all the necessary instructions to process your return.
1.2 Return Shipping Costs:
Return shipping costs are your responsibility, unless the product is defective or not as ordered.
1.3 Return Address:
8emeKhaze
1 Rue Gambetta, 32000 Auch, France
2. Refund
Once your return is validated and the product is received, we will process your refund within 14 days of receiving the returned product. The refund will cover the total amount of your order, including standard delivery fees (excluding return shipping fees).
The refund will be made via the payment method used for the purchase unless otherwise agreed for an alternative refund method.
2.1 Refunds and Discounts for Social Media Posts:
If a discount code was issued due to a social media post on Instagram or Facebook, the value of the code will be deducted from the refunded amount if the item is returned.
3. Non-Refundable Items
Some products may not be eligible for a refund or exchange. Here are a few examples:
Products that have been worn, washed, or damaged by the customer.
Personalized items (if available on our site).
Sale or promotional products, unless stated otherwise.
4. Defective or Non-Conforming Items
If you received a defective, damaged, or non-conforming product, please notify us as soon as possible by email at Alexandra.laille32@gmail.com. We will then offer an exchange or a full refund, as well as reimbursement for return shipping if applicable.
5. Exchange
8emeKhaze does not accept direct exchanges under our refund policy. If you wish to exchange a product (e.g., for a different size or color), you must first return the item following the procedure above to receive a refund, and then place a new order for the desired product.
6. Return Conditions:
Returns must be made in their original condition and packaging, with all tags intact and attached.
Returned products must not have been worn, used, or damaged.
Incomplete, damaged, or non-compliant returns may not be accepted.
7. Contact Us
For any questions or refund requests, please contact us at the following email address:
Email: Alexandra.laille32@gmail.com
We are available to assist you and address any concerns.
8. Discount Code via Instagram/Facebook Post
To encourage interaction with the brand, 8emeKhaze offers a special discount to customers who post a story on Instagram or Facebook with a product purchased from our website. The steps to benefit from this discount are as follows:
Post a story on Instagram or Facebook with your 8emeKhaze product.
Tag our official account (@8emeKhaze) in your story.
Send a screenshot of your story to our email (Alexandra.laille32@gmail.com).
After receiving the screenshot, we will send you a discount code valid on your next order on our website.
Note: If you return a product for which a discount code was used through this promotion, the discount amount will be deducted from the refund.
Legal Information Reminder:
Right of Withdrawal: 14 days after receiving the products.
Return Shipping Costs: The customer’s responsibility, unless the product is defective or non-conforming.
Refund Timeframe: 14 days after receiving the returned products in their original condition.
Exceptions: Personalized products, sealed products not returnable for health or hygiene reasons.
